Our work: Single Customer View, Big Data & Analytics, Omni-Channel strategy
We have many clients across various industries. Below is a selection of the work that we have carried out. Feel free to ask us for any references regarding the case studies below:
We helped C&A, an international fashion retailer create an omni-channel eCommerce strategy and subsequently ran a selection process for the relevant software required.
Xiatech worked with Tesco on their IT strategy for their online and Retail non-food business. We also helped to define the Operating Model both in the US Fresh and Easy stores and the subsequent International rollout
Tipp 24 platform
We worked with Tipp24, a German-based lottery business, on all aspects of their technology strategy and designed and developed a new online software platform.
Our client wanted to understand their high bounce rate from their eCommerce site. Xiatech traced the customer journey through the site and established a KPI driven strategy to improve their engagement and conversion rates.
Ahold IT Strategy
We worked with Deloitte to create a global IT Strategy across all of Ahold's worldwide brands, both in Europe and the US. Concentrating on IT capability, system consolidation, Architecture and IT procurement.
Fortuna Betting platform
Xiatech worked with Deloitte.cz to advise Fortuna on the selection of their Sports Betting platform.
Enterprise Architecture review
We were engaged by one of our clients to review their end to end Enterprise Architecture and create an IT Strategy. As an result of this work, Xiatech were asked to define and project manage a number of initiatives that were outputs of the IT Strategy.
Customer Experience Strategy
Xiatech created a Customer Experience strategy for one of our clients, advising them on the improvements needed across their customer 'touchpoints' to acquire, convert and retain more customers online. Once defined, we then led a number of projects to deliver the improvements needed and measure the resultant improvement in KPIs.
Single Data View Platform
Xiatech implemented our Single Data View Platform for our client to provide real-time integration between their new eCommerce platform and their operational systems
Single Customer View
We built a Single Customer View for our client, integrating over 13 sources of customer data in real time.