Our work: Single Customer View, Big Data & Analytics, Omni-Channel strategy
We have many clients across various industries where we have implemented the Xiatech Single Data View platform and assisted them with their digital transformation strategy. Below is a selection of the work that we have carried out. Feel free to ask us for any references regarding the case studies below:
The Woodland Trust approached Xiatech to create a Single View of Data. This has enabled them to create a single view of their Supporters across all their marketing channels as well as a consolidated view of their corporate data.
Xiatech were engaged by Reiss to deploy the Single Data View. Our aim was to improve their general system integration strategy, unlock their siloed data, turbo-charge their legacy systems and drive their digital transformation programme.
Scottish TV commissioned Xiatech to build a Single Customer View, integrating all customer data across a number of channels, in order to establish a common understanding of customer behaviour by overlaying insights and analytics tooling
Xiatech worked with River Island to establish their real time Micro-Services architecture as well as accelarating the creation of their strategic architecture team.
Xiatech were approached by G-Star Raw to create a single view of customer data and to integrate their new Customer Data Platform. We deployed our Single Data View platform which also provided a real time business intelligence solution for their digital and retail reporting.
Flying Tiger Copenhagen
Xiatech are Flying Tiger's integration partner. Our goal when working with Flying Tiger was to implement the Xiatech Single Data View platform as their strategic integration and data initiative within their business. This programme of work has help accelerate their overall digital transformation roadmap.
We were engaged by Life Style Sports to deploy the Xiatech Single Data View platform to accelarate their Digital Transformation programme. The SDV has now enabled the integration of their new eCommerce platform, ERP, planning system, ePOS and e-mail campaign solution. The SDV has also delivered a strategic real time business intelligence and analytics capability.
Scottish Children's Lottery
The Scottish Children's Lottery asked Xiatech to select and implement a market leading lottery platform and to deploy the SDV in order to optimise their digital marketing spend.
A-GAS use the Xiatech Single Data View platform to integrate key strategic data into their Fedex infrastructure to enable the safe transportation of hazardous gases.
Xiatech worked with Carnival by providing architectural design advice and guidance.
Xiatech were engaged by Fitflop to create and run a Digital Transformation strategy, including the selection of a new eCommerce platform. Subsequently, using the Single Data View platform, we integrated the new Fitflop eCommerce and e-mail campaign platforms and added a new Business Intelligence capability. The SDV is a strategic for Fitflop, enabling the integration of nine key systems, including ERP and their Customer Data Platform.
We helped C&A, an international fashion retailer create an omni-channel eCommerce strategy and subsequently ran a selection process for the relevant software required.
Xiatech worked with Tesco on their IT strategy for their online and Retail non-food business. We also helped to define the Operating Model both in the US Fresh and Easy stores and the subsequent International rollout
Tipp 24 platform
We worked with Tipp24, a German-based lottery business, on all aspects of their technology strategy and designed and developed a new online software platform.
Our client wanted to understand their high bounce rate from their eCommerce site. Xiatech traced the customer journey through the site and established a KPI driven strategy to improve their engagement and conversion rates.
Ahold IT Strategy
We worked with Deloitte to create a global IT Strategy across all of Ahold's worldwide brands, both in Europe and the US. Concentrating on IT capability, system consolidation, Architecture and IT procurement.
Fortuna Betting platform
Xiatech worked with Deloitte.cz to advise Fortuna on the selection of their Sports Betting platform.
Enterprise Architecture review
We were engaged by one of our clients to review their end to end Enterprise Architecture and create an IT Strategy. As an result of this work, Xiatech were asked to define and project manage a number of initiatives that were outputs of the IT Strategy.
Customer Experience Strategy
Xiatech created a Customer Experience strategy for one of our clients, advising them on the improvements needed across their customer 'touchpoints' to acquire, convert and retain more customers online. Once defined, we then led a number of projects to deliver the improvements needed and measure the resultant improvement in KPIs.
Single Data View Platform
Xiatech implemented our Single Data View Platform for our client to provide real-time integration between their new eCommerce platform and their operational systems
Single Customer View
We built a Single Customer View for our client, integrating over 13 sources of customer data in real time.